Frequently Asked Questions
It is our mission to make the death care process as straightforward as possible.
I completed my documents and I’m still getting reminder emails. What’s up?
Our system, Zoho, sends email reminders for any documents it considers “not completed.” Sometimes, if you click through to complete the document then click away, the Zoho system will create two different documents. This means that even if you completed a document once, Zoho may have created a few extra versions of the document and that’s what it’s sending you reminders about.
If you are getting document reminders in error, send us a note at precompose@recompose.life and our staff will delete the incomplete versions. You will get a “recall” email notification for the deleted incomplete documents.